Privacy Policy

1. Introduction

Full Send Emails ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email outreach services.

2. Information We Collect

2.1 Information You Provide

When you engage our services, we collect:

• Business information (company name, industry, products/services)
• Contact information (name, email address, phone number)
• Target audience specifications and campaign objectives
• Payment information (processed through secure third-party payment processors)
• Communication history and project-related correspondence

2.2 Information We Generate

Through our AI-powered research process, we generate:

• Email contact lists based on your target criteria
• Personalized email content and messaging
• Campaign analytics and performance data

3. Our Research Methodology

We do NOT engage in web scraping, unauthorized access to private databases, or any data collection methods that violate website terms of service or privacy regulations.

4. How We Use Your Information

We use collected information to:

• Deliver personalized email outreach services
• Research and identify relevant contacts for your campaigns
• Create customized email content tailored to your audience
• Provide campaign analytics and performance reporting
• Communicate with you about your service engagement
• Improve our services and develop new features
• Comply with legal obligations

5. Information Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information or the contact lists we create for you.

5.2 Third-Party Service Providers

We may share information with trusted third parties who assist us in providing services:

• AI model providers (Anthropic Claude, Google Gemini, OpenAI ChatGPT)
• Payment processors (Upwork, Stripe, etc.)
• Cloud hosting and infrastructure providers
• Email delivery platforms (if used on your behalf)

These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.

5.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it. Typical retention periods:

• Active client data: Duration of engagement plus 1 year
• Campaign data and analytics: 2 years for performance analysis
• Financial records: As required by applicable tax and accounting laws (typically 7 years)

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access - Request access to your personal information
• Correction - Request correction of inaccurate information
• Deletion - Request deletion of your information (subject to legal obligations)
• Portability - Receive your data in a structured, machine-readable format
• Objection - Object to certain processing of your information
• Restriction - Request restriction of processing under certain circumstances

To exercise these rights, please contact us through our Upwork service page.

9. Cookies and Tracking Technologies

Our website uses minimal tracking technologies for essential functionality and analytics. We do not use invasive tracking or sell data to advertisers. You can control cookies through your browser settings.

10. Email Recipients' Privacy

For individuals who receive emails as part of our clients' campaigns:

• All information used is from publicly available sources
• Every email includes a clear unsubscribe mechanism
• We respect all unsubscribe requests immediately
• We comply with CAN-SPAM, GDPR, and other email marketing regulations

If you received an email and wish to be removed from future communications, use the unsubscribe link in the email or contact the sender directly.

11. International Data Transfers

Our services may involve transferring data internationally. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Material changes will be communicated to active clients via email.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Upwork service page.